Privacy Policy

Privacy Policy

Introduction

This Privacy Policy describes how WAYO ROBOTICS PRIVATE LIMITED and its affiliates (collectively “WAYO ROBOTICS PRIVATE LIMITED, we, our, us”) collect, use, share, protect or otherwise process your information/personal data through our website https://www.wayolabs.com (hereinafter referred to as “Platform”).

Please note:

  • You may be able to browse certain sections of the Platform without registering.
  • We do not offer any product/service outside India.
  • Your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing any product/service, you expressly agree to the terms of this Privacy Policy, the Terms of Use, and applicable service/product terms. If you do not agree, please do not use or access our Platform.

Collection

We collect your personal data when you:

  • Use our Platform
  • Use our services
  • Interact with us during the course of our relationship

This includes (but is not limited to):

  • Name, date of birth, address, phone number, email ID
  • Identity/address proof
  • Bank account, card details, payment instrument info (with consent)
  • Biometric data such as facial features or physiological traits (where applicable)

You can choose not to provide personal data, but this may limit your ability to use certain features. We may track your behavior and preferences on the Platform for aggregated analysis.

We also collect transaction data from the Platform and affiliated partners. For data collected by third-party partners, refer to their privacy policies.

⚠️ Warning: If someone claiming to be from WAYO ROBOTICS PRIVATE LIMITED asks for sensitive details (like card PINs or banking passwords), do not disclose such information. If you already have, report immediately to law enforcement.

Usage

We use your personal data to:

  • Provide services and fulfill orders
  • Assist sellers and partners
  • Enhance user experience
  • Resolve disputes and troubleshoot issues
  • Notify you about offers, services, and updates
  • Detect and prevent fraud
  • Enforce our terms and policies
  • Conduct surveys and research
  • Customize your experience

You may opt out of marketing uses at any time. Refusing permissions may limit your access to certain features.

Sharing

Your data may be shared:

  • Within our group and affiliates (for service access and marketing unless opted out)
  • With sellers, business partners, logistics partners, payment services, and reward programs

Disclosure may be required to:

  • Fulfill orders
  • Comply with legal obligations
  • Prevent fraud or illegal activities
  • Enforce policies
  • Respond to subpoenas or legal processes
  • Protect user or public safety

We may share data with government or law enforcement agencies when legally obligated or in good faith.

Security Precautions

We adopt reasonable security measures to protect your personal data from unauthorized access, loss, or misuse. While we use secure servers and adhere to security practices, data transmission over the internet carries inherent risks.

🛡️ Users are responsible for safeguarding their login credentials.

Data Deletion and Retention

You can delete your account through your profile settings or by writing to us. However, deletion may be delayed or refused if:

  • There are pending claims, grievances, or shipments
  • Legal retention is required

We retain personal data no longer than necessary, unless required by law or for fraud prevention. Anonymized data may be retained for analysis.

Your Rights

You may access, correct, or update your personal data directly on the Platform.

Consent

By using the Platform or submitting information, you consent to:

  • Collection, use, storage, and sharing as per this Privacy Policy
  • Communications via SMS, messaging apps, calls, or email from our teams and partners

You may withdraw your consent by contacting the Grievance Officer.
Subject line: “Withdrawal of consent for processing personal data”
Please note: Withdrawal of consent is not retroactive and may impact service access.

Changes to this Privacy Policy

We may update this Privacy Policy as required. Please check periodically for changes. Major changes will be communicated as per applicable laws.

Grievance Officer

Amit Saini
Co-Founder & CEO
Wayo Robotics Pvt Ltd
Contact us:
📞 +91 8587849630:
🕘 Time: Monday – Friday (10:00 AM – 5:00 PM)